Dashboard Tickets
Use tickets for connection issues, subscription status, payment checks and refund questions. Check the ticket for replies after submitting; any further troubleshooting guidance will be added to the same ticket.
Account Dashboard · Ticket Support
Support & Tickets
Submit connection, subscription and billing questions through your account dashboard. Your issue description and follow-up replies stay together in one ticket for easy reference.
Submit a Request and Check Replies
Log in to your account dashboard and open a ticket to describe the issue. If you have already submitted a request, add details to the existing ticket to keep the full support history together.
Contact Options and Response Times
Support is currently provided through account dashboard tickets. Response times depend on the issue, the support queue and the information needed for review; no fixed response time is guaranteed.
No support email address is currently listed. For account or billing questions, submit a ticket through the dashboard and check it for updates.
Telegram
No Telegram support account is currently listed. Use the dashboard link on this page, and verify the source of any contact requests from external accounts.
What to Include in Your Request
Explain what you were doing, what happened and what you want resolved. This is more helpful than simply saying “it doesn’t work.” Use the checklist below and be upfront if you’re unsure about any details.
- Connection issues: Include your platform, client name, selected region and route type. Say whether the problem occurs while connecting or after connection when accessing a service. Include the exact error message and the steps you have already tried.
- Subscription and data: Say whether you use a monthly subscription or a data package, and describe the status shown in your dashboard. Monthly subscription data resets each month on the activation date. Data packages remain valid until used and never expire.
- Payment checks: Include the order number and status shown in your dashboard, along with the payment method. VPNKZ accepts Alipay / WeChat Pay / USDT. If you attach a payment screenshot, hide any information unrelated to the order.
- Refund questions: VPNKZ offers 14-day no-questions-asked refunds. Include the relevant order and your request in the ticket. See the refund policy for eligibility and instructions.
Never send your account password, full subscription link, payment password or private key in a ticket or screenshot. A subscription link grants account access, so hide it before sharing screenshots.
Things to Check While You Wait
For initial setup, see the getting started guide and make sure you’re logged in to the dashboard and have retrieved your current subscription. For connection issues, note the original route and error, then try another route using the route guide. Record the result after each change so you can add it to your ticket.
For order or refund questions, follow up in the original ticket instead of submitting another one. Check the dashboard for the latest response; no reply yet does not mean the issue has been resolved.